Return and Refund Policy
Return and Refund Policy
Last Updated: September 29, 2026
Mzane Electric is committed to customer satisfaction with our hardware and software products. This policy covers returns for hardware (for example guitar effects pedals) and rules for software (plugins). Please read it before you buy.
1. Hardware Products
Hardware includes guitar effects pedals and other physical devices sold by Mzane Electric.
Warranty: Mzane Electric provides a one-year limited warranty on hardware, covering defects in materials or workmanship under normal use.
Process: For a defective product, email contact@mzaneelectric.com to start troubleshooting. If a return is needed, we will issue an RMA (Return Merchandise Authorization) number.
Shipping: Customers pay one-way shipping to our service center. Mzane Electric covers return shipping for approved warranty repairs or replacements.
Resolution: At Mzane Electric's discretion, defective products may be repaired, replaced with a comparable unit, or refunded, based on proof of purchase and warranty eligibility.
Non-warranty: Hardware damaged by misuse, unauthorized modifications, or accidents is not eligible for return or refund.
2. Software Products
Software includes Mzane Electric plugins and plugin bundles.
No refunds: Software purchases (individual plugins or bundles) are non-refundable and non-returnable once downloaded, activated, or registered to a user account.
Demos: Most plugins offer a free trial (often about 14 days). Please try the demo before you buy. Demo resets are limited and at Mzane Electric's discretion.
Licenses: Software licenses are non-transferable. Activating a license binds it to your account; no refunds for activated products.
3. Bundled Products (Hardware with Software)
If hardware sold with bundled software is returned through a retailer, the hardware return follows that retailer's policy. The software license stays non-refundable and non-transferable. Promotional software may be deactivated if the related hardware is returned — email support for guidance.
4. Proof of Purchase
A valid receipt or proof of purchase is required for all returns, exchanges, or warranty claims.
5. Exceptions
Mzane Electric may consider exceptions case by case, with written approval from customer support.
6. Policy Updates
We may update this policy at any time by posting a revised version on this page.
Contact
Support / RMA: contact@mzaneelectric.com
General questions: info@mzaneelectric.com